01 / SERVICES + DELIVERY
My Training Split is a digital training product delivered substantially as described on the Plans page and is not individually customized.
Custom Training, Custom Nutrition and Training + Nutrition are individually prepared. Delivered within 3–4 business days after payment verification and completion of the intake form.
1-on-1 Online Coaching begins only after application acceptance, payment and onboarding. Coaching includes the support listed on the Coaching page for the purchased period.
Delivery and service communication use the required email address and, when provided, the optional Instagram account supplied during intake. The buyer is responsible for entering a correct, accessible email address and monitoring it for delivery and service messages.
02 / PAYMENTS + ORDER IDENTIFICATION
PayPal/card payments are completed on paypal.com. CliQ payments are completed inside the buyer’s own banking app. Qaiss Coaching never asks for card numbers, passwords, verification codes, complete bank-account details or national ID information.
The buyer must submit the full payer name, a correct email address and the required transaction reference through the intake page so the payment can be matched to the correct service. An Instagram username is optional but recommended as a second contact method.
If inaccurate contact or payment-identification details prevent the order from being matched or delivered, the delivery period does not begin until the buyer supplies enough accurate information to identify the payment and receive the service. Qaiss Coaching will make reasonable efforts to identify the payer, and mandatory consumer rights remain unaffected.
A payment is not considered verified merely because a screenshot was sent. The transaction must appear in the relevant payment account.
03 / REFUNDS + CANCELLATIONS
Before work or digital delivery begins, a buyer may request cancellation and a refund. Any mandatory rights under the law applicable to the buyer remain unaffected.
After a custom plan has begun, any refund may be reduced reasonably to reflect work already completed. After a digital plan is delivered, payments are generally non-refundable unless the service was not supplied as described or applicable law requires otherwise.
For coaching, fees covering coaching already delivered or the current period after service begins are generally non-refundable. Requests concerning unused future prepaid periods are reviewed fairly according to work reserved or completed and applicable law.
If Qaiss Coaching cannot deliver the purchased service, the undelivered portion will be refunded. PayPal or card disputes remain subject to the payment provider’s own rules.
To request cancellation, contact @qaiss.333 promptly and include the order code and payment transaction reference.
04 / CLIENT RESPONSIBILITIES
Provide accurate information about health, injuries, medication, training, nutrition and schedule. Do not intentionally withhold information that could affect safety or suitability.
Stop any exercise that causes unusual pain and obtain qualified medical care when needed. Clients are responsible for choosing suitable equipment, loads and training environments.
Plans are personal to the buyer and may not be copied, resold, published or distributed without written permission.
Results are not guaranteed. Outcomes depend on execution, consistency, individual response, health, sleep, stress and other circumstances outside the coach’s control.
05 / FITNESS + HEALTH DISCLAIMER
Qaiss Coaching provides general fitness, training, nutrition-education and accountability services. It does not provide medical diagnosis, treatment, physiotherapy or clinical dietetic care.
Information on the site and in plans is not a substitute for advice from a physician or another appropriately licensed professional.
If you have a medical condition, injury, eating-disorder history, are pregnant, take medication or are uncertain whether exercise or dietary changes are appropriate, obtain professional medical clearance before starting.
Emergency or severe symptoms require local emergency medical services—not Instagram support.
06 / PRIVACY
Information collected may include name, email, Instagram username, service selected, payment reference, age, body measurements, goals, schedule, training history, activity, food preferences and health information voluntarily supplied during intake.
The information is used only to identify payments, assess suitability, prepare and deliver services, communicate with the client, maintain delivery records and resolve legitimate payment or service disputes.
Qaiss Coaching does not sell personal information. Necessary providers may process limited information, including the website host, PayPal, the buyer’s bank/CliQ and Instagram, each under their own terms.
The site records limited first-party page-view and action events without advertising cookies and without placing names, emails or questionnaire answers in analytics events.
Intake records may be retained while services are active and for up to 12 months afterward, or longer when reasonably required for legal, accounting or dispute records. A deletion or correction request can be made through @qaiss.333; some records may be retained when legally required.
Because clients may be international and service providers operate in multiple countries, information may be processed outside the client’s country. By submitting sensitive health-related information, the client gives explicit consent for it to be used solely to assess and deliver the requested service.
07 / AGE + CONTACT
The service is intended for adults aged 18 or older. Anyone under 18 must have a parent or legal guardian contact Qaiss Coaching and provide consent before purchasing or submitting health information.
Questions, privacy requests, cancellations and service concerns: Instagram @qaiss.333.